FAQ

Please email us at Orders@flashpuck.com, and we’ll help resolve the issue. We are committed to creating high-quality products and ensuring every customer has an excellent experience.

Flash Pucks are available in 5000+ retail locations, including:

• Source for Sports
• Sports Excellence
• Pure Hockey
• Dicks Sporting Goods
• Canadian Tire
• Sport Chek
• Pro Hockey Life

Plus, we offer free shipping on all orders over $100 across North America when purchased through our website.

Yes! Our Rubber Flash Puck is built to withstand extreme conditions, including slapshots at speeds up to 100 mph in freezing Canadian winters. Even professional players would find it hard to break!

Note: Our original Flash Puck, made with a hard plastic case, is ideal for light puck handling in the dark. Avoid slapshots with this version in very cold weather, as extreme conditions may cause the plastic to crack.

Our rechargeable Flash Pucks last up to 72 hours on a full charge, depending on weather conditions. For the best performance:

• Return the puck to its charger after each use.
• This helps keep the battery fully charged and prevents misplacement or loss in the snow.

For a full charge, charge the puck for 8+ hours. For pucks completely drained of battery, it is best to leave them charging overnight or up to 24 hours.

• Rechargeable Pucks: Uses tap activation technology. A light tap activates the puck for 1 minute. If unused, it automatically turns off to save power. 
• Original Pucks: These have a manual on/off switch for easy operation.

Each puck in the multi-pack comes with its own charging pad for convenience.

To replace the battery in the original Flash Puck with the on-off button:

1. Open the puck using the three screws in the center.
2. Replace the battery with a standard 22A battery.

If your puck won’t light up when tapped, it may need charging:

1. Place the puck on the charging pad overnight.
2. Remove it in the morning and give it a firm tap to activate.
   If the problem persists, please contact us at Orders@flashpuck.com, and we’ll assist you.

The Flash Puck matches the standard hockey puck dimensions:

• Weight: 6 oz (170 g)
• Diameter: 3" (76 mm)
• Height: 1" (25 mm)

Yes! Flash Pucks are designed for:

• Ice rinks
• Driveways
• Garages
• Street hockey courts

Their durability and design make them perfect for any hockey enthusiast.

Absolutely! Flash Pucks are designed to be fun, durable, and safe for all ages. Ensure proper supervision during use, especially on rough surfaces or in cold weather.

Safety Note: Misuse or improper handling may result in damage. Always use approved hockey safety equipment when using this puck. For safety, all users should wear full protective gear, including helmets and face masks specifically designed for hockey, to reduce the risk of injury.

To ensure your puck lasts longer:

• Avoid extreme cold for the hard plastic version.
• Store your puck indoors after use.
• Recharge the puck regularly to maintain battery performance.
• Avoid letting the puck's battery completely drain to maintain optimal performance and longevity.

Yes! We provide special pricing for team orders, leagues, and bulk purchases. Contact us at Orders@flashpuck.com for more details.

We stand behind our products. If you experience any issues, email us at Orders@flashpuck.com, and we’ll work with you to resolve them.

Yes, our rechargeable Flash Pucks are designed to reduce waste and environmental impact by eliminating the need for disposable batteries.

Flash Pucks are available worldwide! Here are some of the key countries we sell to:

• Canada
• USA
• South Korea
• Germany
• Australia
• United Kingdom

We also ship to many other countries across Europe and Asia, If your country isn’t listed here, don’t worry! You can contact us at Orders@flashpuck.com, and we’ll help determine the best way to get a Flash Puck to you. We’re proud to bring the joy of hockey to players worldwide!